Trahde Trust & Safety

At Trahde, trust is not a feature: it is the foundation. Every decision we make about how the platform works is filtered through a single question: does this make users safer?

Table of content

Our Commitment to You
How We Verify Providers
How Payments Protect You
Our Dispute Resolution Process
Safety Tips for Customers
Safety Tips for Providers
Reporting Safety Concerns
Account Verification and Fraud Prevention
Hygiene Standards
Children and Minors

1. Our Commitment to You

Trahde is a marketplace where real people meet in real spaces to deliver and receive physical beauty services. That means safety is not an abstract concept: it is about the woman who welcomes a makeup artist into her home before her wedding, the barber who travels to a client's estate for a cut, and the nail technician who relies on the platform to vet the clients she visits.We take this responsibility seriously. Here is what we do to keep every person on Trahde safe.

2. How We Verify Providers

Identity Verification

Every provider on Trahde submits a government-issued ID: National ID Card, Passport, or Driver's Licence: before their profile goes live. Our team manually reviews every application. Unverified providers are never visible to customers.

Portfolio Verification

We require a minimum of 3 photos of real work from every provider. Our team reviews portfolio submissions to check that they represent genuine work and meet our community standards.

The Verified Badge

Providers who pass our verification process receive a Verified badge on their profile. This badge tells customers that the person they are booking has been identified, their work has been reviewed, and they have agreed to our platform standards.

3. How Payments Protect You

For Customers

Your payment is held securely in escrow when you book. It is never released directly to the provider until the service is completed and the 24-hour dispute window has passed. If a provider cancels your booking, you are refunded automatically.

For Providers

Customers pay before the appointment. You are never at risk of a completed job going unpaid. Your earnings are released 24 hrs after the completion of the service.

4. Our Dispute Resolution Process

If something goes wrong: a service was not delivered as described, a provider did not show up, or there is a disagreement about what was agreed: Trahde's support team steps in:

The customer reports the issue within 24 hours of service completion after the provider marks a service as completed.
The provider's payout is paused while we investigate.
Both parties can submit evidence: messages, photos, booking records.
Our team reviews all available information and makes a fair decision within 48 hours.
The outcome: refund or payout release: is executed immediately.

5. Safety Tips for Customers

Booking Home Visits

Share your booking details with a trusted friend or family member before a provider visits.
Ensure the provider's profile is Verified before confirming the appointment.
Communicate entirely through the Trahde in-app messaging system: do not share personal phone numbers before the booking is confirmed.
If at any point during the service you feel unsafe, trust your instincts. You have the right to end the session.
Report any concerning behavior immediately through the Trahde app or by emailing support@trahde.ng.

Meeting at a Studio or Salon

Confirm the location through the Trahde app before travelling.
Share your appointment location with someone you trust.
Use in-app messaging for all communication before the appointment.

6. Safety Tips for Providers

Home Visits

If a client booking is for a home visit, you are not obligated to proceed if anything feels unsafe when you arrive. Contact support immediately if you need assistance.
Share your client appointment address with a trusted contact before each home visit.
Use Trahde's in-app messaging for all pre-appointment communication.
Do not share your personal phone number, home address, or bank details through the platform or with clients directly.

Your Financial Safety

All payments go through Trahde. Never accept cash in place of a Trahde booking payment: this removes your booking protection.
Never accept payment to an external bank account or mobile money service outside of Trahde's system.

7. Reporting Safety Concerns

If you experience or witness anything on the Trahde platform that makes you feel unsafe: including threatening messages, inappropriate requests, physical danger, or suspected fraud: please report it immediately.

In the app: Tap the flag icon on any message, profile, or booking to report.
By email: info@trahde.ng
For immediate physical danger: contact the Nigerian Emergency Service on 112 or your local emergency number before contacting Trahde.

8. Account Verification and Fraud Prevention

Trahde actively monitors for suspicious behavior including:

Multiple accounts created by the same person.
Accounts with false or misleading portfolio images.
Patterns of booking cancellations, no-shows, or dispute manipulation.
Attempts to take transactions off-platform to avoid Trahde's protections.

Accounts found to violate our trust and safety policies are suspended or permanently banned, with no refund of any outstanding earnings in confirmed fraud cases.

9. Hygiene Standards

Trahde providers who offer services involving physical contact: makeup application, nail services, skincare, hair treatments: are expected to maintain professional hygiene standards:

Clean, properly sanitised tools and equipment.
Single-use items (cotton pads, gloves, applicators) where applicable.
A clean working environment, whether mobile or studio-based.

Customers who have concerns about hygiene practices during a service should document these and report them through the Trahde dispute system.

10. Children and Minors

Trahde is available to users aged 18 and above only. We do not permit minors to create accounts. If you believe a minor has created a Trahde account, please report this to info@trahde.ng.